News

“NTRA” issues a report on the results of the QoS measurements for mobile networks for the third quarter of 2022

Eh Hussein

The National Center for Monitoring the Quality of Telecommunications Services of the National Telecommunications Regulatory Authority has issued its report for the results of the third quarter measurements 1812 (July-September 2022).

The measurement methodology is based on testing samples of voice calls and data transmission services to determine the quality of communications services provided by operators in the Egyptian market, using Measuring equipment and vehicles as the measurement distances reached 500 Thousand km on the main and secondary roads of cities and villages during the third quarter 2022.

The report based its results on measuring the most important indicators of service quality Voice services and the quality of data transmission services, as follows:

Indicators of the quality of voice services:

  • Call Not Initiated Index: This indicates the percentage of unsuccessful call attempts to initiate the call out of the total measurement samples during limited period.
  • Call Incomplete Indicator: This indicates the percentage of calls that experienced interruption for technical reasons before the call was terminated from the total measurement samples during a specified period.

Time to start a call indicator: which indicates the percentage of calls that take a long time to start a call (seconds) from the time the customer pressed the call button until the response by the other party of the call Total measurement samples during a specified period.

  • Call voice quality index: which indicates the degree of purity of the voice during a call for measurement samples during a specified period

    .

    Indicators of the quality of data transmission services:

      • Data Download Speed: The lowest data download speed detected for the lowest 12 % of the measurement samples.

    Data Download Speed: Minimum Data Download Speed They are monitored for less 18 % of the measurement samples.

    The following is the total number of areas (cities and neighborhoods) that were monitored to suffer from violations of the quality indicators of voice services in the third quarter of the year

      :

        Vodafone: out of the 81 areas (Wahi City) on which measurement tests were conducted, the total number of

        was monitored An area that suffers from poor quality of voice services, especially Upper Egypt, Delta and Canal, where it was monitored that the number of areas suffering from poor quality of voice services indicators has reached area during the month of September 2022 compared to

        17 Area during the month of July 2022

    1. Orange: out of 81 regions ( Wahi city) A test was conducted When the measurements were made on them, the total number of 50 was monitored. An area that suffers from poor quality of voice services, especially Upper Egypt, Delta, Canal and Cairo, where it was monitored that the number of areas suffering from poor quality of voice services indicators reached 14 area during the month of September 2022 compared to the number of 17 Region during the month of July 2022.
    2. Telecom: Out of 81 districts (Wahi City), measurement tests were conducted on them, a total number of 500 An area that suffers from poor quality of voice services, especially Alexandria, Upper Egypt and the Canal, where an increase in the number of areas suffering from poor quality has been monitored. The quality of voice services indicators to reach 17 Region during the month of September compared to the number 14 during the month of July 2022.

      We: out of 81 regions (city Revelation) Measurement tests were conducted on them, the total number of 50 was monitored. An area suffering from poor quality of voice services, on top of which are Alexandria, Upper Egypt, Delta and Cairo, where it was monitored that the number of areas suffering from poor quality of voice services indicators reached 18 area during the month of September 2022 compared to 16 Area during the month of July 1812.

      The following is the total number of areas (cities and neighborhoods) that were monitored to suffer from abuses of data service quality indicators in the third quarter of general 2022:

      Voda Phone: out of the 81 districts (Wahi City) on which measurement tests were conducted, a total number of

    was monitored. An area that suffers from poor quality of data services, especially the Delta, Cairo and Upper Egypt, and by comparing the results of measurement tests in July and September

      ,

      was monitored An area affected by the poor quality of services Data transfer during September 2022 compared to region affected in July 2022, and average data downloads during September

      Mbit/s.

      • Orange: out of 81 regions (city Revelation) Measurement tests were conducted on them, the total number of 50 was monitored. An area that suffers from poor quality of data services, on top of which is the By comparing the results of measurement tests in July and September 2022, was monitored An area affected by the poor quality of data transmission services during the month of September 2022 compared to 17 Affected area in July

      , the average data download during the month of September was 35 Mbit/s.

    1. Etisalat: out of 81 areas (City and Wahi) measurement tests were conducted on them, a total of 3 areas were monitored suffering from poor quality of data services, especially the delta and the channel, and by comparing the results of the measurement tests In July and September 2022, 3 areas were monitored Affected by the poor quality of data transmission services during the month of September 2022 compared to two regions in July 2022, averaged data download During the month of September 40 Mbit/s.
    2. We: out of 81 districts (Wahi City) conducted Measurement tests on them, the total number of 50 was monitored An area that suffers from poor quality of data services, especially Giza, Upper Egypt and Alexandria, and by comparing the results of measurement tests in July and September , it has been observed that the number of regions with poor quality data transmission services has reached area during the months of September and July 2022, the average data download during the month of September was 0037 Mbit/s.

    3. Indicators of the quality of value-added services (e-wallets of mobile operators)

      • The total number of electronic wallets affiliated with mobile companies . 6 million portfolios during the third quarter of the year 2022, an increase of 4% compared to the second quarter of the same year.

      The total number of electronic transactions through electronic wallets of mobile companies 124. 6 million transactions during the third quarter of the year 2022, an increase Her value 22 % compared to the second quarter of the same year.

    4. )

      Distribution of electronic transactions according to For services during the third quarter of the year 2022:

      has been used % of electronic transactions in transferring from one wallet to another

      500 was used % of electronic transactions in the process of charging the balance for mobile and internet services

    5. has been used % of electronic transactions in deposits
    6. 8% of electronic transactions were used in withdrawals

    7. 4% of electronic transactions were used for other payments, which include utility bills, salary transfers, incentives, alimony payments, donations, and online shopping. Rural Savings and Lending

      Measures taken by the National Telecommunication Regulatory Authority to raise the level of The quality of services provided to users:

      1. Starting the procedures for amending the Telecommunications Law No. for a year 2003 to increase the penalty for using devices that are not approved by the device, most notably illegal signal boosters that negatively affect the quality of services

      The National Telecommunications Regulatory Authority has prepared a draft amendment to the Telecommunications Law No.

    8. for the year 2003, in which it was stated that the penalty would be increased The use of non-approved devices from the device to reach 5 million pounds instead of 50 thousand pounds, most notably the illegal signal boosters that negatively affect the quality of audio services in residential areas in a circle with a diameter ranging from 3 km to 7 km, as these amendments were approved by the Senate in preparation for submission to the House of Representatives.

      1. Approval 1280 A new mobile station during the third quarter of the year 2022

      (The National Telecommunications Regulatory Authority approved 2022 a new station during the third quarter of the year of the total

        have been accredited since The beginning of the year 2022, which contributes to improving the standards of the quality of telecommunication services and the ability to absorb the increasing volume of traffic in the Egyptian market.

      Provide the Covering a number of main roads in the governorates of Upper Egypt

    The National Telecommunications Regulatory Authority has completed the procedures for covering 5 main new ways of mobile phone services with total lengths 123 km in 5 governorates (Luxor, Aswan, New Valley, Sohag and Red Sea) in addition to raising the efficiency of 7 other roads with total lengths 1812 How many links between 50 Governorate.

      The mobile companies were fined about 1280 One million pounds to exceed the standards of quality indicators of communications services

    The National Telecommunications Regulatory Authority issued violations to mobile companies about

    One million Egyptian pounds for exceeding the standards and determinants of the quality of mobile services during The third quarter of the year 2022.

    5.Support The spread of electronic wallets for mobile as a means Electronic payment in the educational process

    The National Telecommunications Regulatory Authority directed mobile companies to provide benefits and gifts to users if they pay school expenses through electronic wallets of mobile companies using short codes USSD or using a smart phone application, in conjunction with the start of the new school year, and the benefits and gifts that users receive range from 2022 to 500 pounds in the form of a refund (cash PAC) or purchase vouchers according to each company.